F.A.Q
Where can I purchase Treetop Pajamas?
Treetop Pajamas are readily available at all times. You can make your purchase right here on our website, or from our partnering marketplaces: Tokopedia, Shopee and Lazada.
We are also available in Singapore, please make your way to Shopee SG for purchases in SGD and deliveries in Singapore.
What are the charges for shipping and handling?
Shipping and handling rates are based on order size, destination and delivery time. Currently our website only serves Jakarta deliveries. We work together with JNE, Tiki, and SiCepat to deliver your orders.
For deliveries outside of Jakarta, or if you prefer a SameDay or Instant deliveries, please head on to our partnering marketplaces.
Orders received before 2pm will be processed on the same day. Currently we do not have deliveries on Saturdays and Sundays, so all orders received during the weekend will be processed on the next working day.
What are the return and exchange policies?
If you are not satisfied with your purchase, you may return it to us for a refund or exchange. Exchanged or returned items have to be in its original condition and packaging. We have the rights to inspect items.
All normal-priced items are eligible for refund and exchange within 7 days of delivery. Customers are responsible for return shipping costs. Refunds are provided via store credit.